357bd FAQ — answers to all your questions

Follow these steps to change your password:

• Log in to your account
• Open the Settings or Profile menu.
• Click on the "Change Password" option
• Enter your current password and your new password
• Save & Done

For your security, it's good practice to change your password at least every 3 months — and never share it with anyone.

Don't worry. If you've forgotten your password:

• Go to the login page and click the "Forgot Password?" link.
• Enter your registered mobile number or email address
• You will receive an OTP on your mobile and a reset link will be sent to your email
• Click that link to set a new password.
• Log in with your new password

The process typically completes within 2-3 minutes. If you don't receive an email or SMS, check your spam folder or contact support.

No, each user may only hold one account. If someone tries to register a second account using the same mobile number or email, the system will automatically block it. Additionally, two members of the same household may not share a single account — doing so violates our terms and conditions and may result in permanent account suspension.

Each person should have their own account and use their own password.

If you no longer wish to use 357bd, contact our support team to permanently close your account. Once your request is approved:

• All your bonuses and remaining balance will be returned to you
• All personal data will be deleted (subject to legal obligations).
• You will no longer be able to create a new account using that email address or mobile number

This decision is final. Once your account is closed, it cannot be reopened — so please think carefully before proceeding.

The minimum deposit amount on 357bd depends on the method you use:

• Mobile Banking: 100 BDT
• Bank Transfer: 500 BDT
• Debit / Credit Card: 200 BDT

There is no maximum deposit limit — you can deposit as much as you like. However, larger transactions may go through a slightly different verification process.

Deposit times vary depending on the method:

• Mobile Banking: Instant — funds are visible within 1-2 minutes.
• Debit / Credit Card: 5–15 minutes.
• Bank Transfer: 2–4 hours (may extend to the next day).

If funds haven't arrived after 5 minutes, check whether your deposit was processed and contact support if needed. We resolve all issues promptly.

No, 357bd does not charge any deposit fees. The full amount you deposit will be credited to your account.

However, some payment providers (banks or mobile operators) may apply their own charges — those are governed by their own policies and are outside 357bd's control. We do not add any extra fees on our end.

Withdrawal times vary depending on the method:

• Mobile Banking: Usually 10 minutes to 1 hour. May take a little longer during peak hours.
• Bank Transfer: 2–4 business days (longer if over the weekend).

If you still haven't received your funds after 24 hours, contact our support team right away. We'll track your request and resolve the issue.

No, 357bd does not charge any withdrawal fees. The full amount you withdraw will be credited directly to your mobile banking account or bank account.

However, certain policies (such as bonus terms or new player promotions) may require specific conditions to be met before a withdrawal can be processed. This is part of our rules and is communicated to you at the time of registration.

The maximum withdrawal amount on 357bd depends on your account status and verification level. Generally:

• New member (unverified): Up to BDT 50,000 per day.
• Verified Member: Up to BDT 500,000 or more per day.

Large withdrawal amounts may require additional verification. This is done to ensure the security of all our customers.

Whether a bet can be cancelled depends on the match status:

• Before the match starts: You can cancel your bet and receive a full refund.
• After the match starts: Bets cannot be cancelled. However, a "Cash Out" option may be available, allowing you to withdraw part or all of your bet.

Different rules may apply for live or in-play bets. Always check the terms on your bet receipt.

Odds is a numerical representation of the probability of an event occurring and your potential payout. Higher odds mean a less likely outcome but a greater potential reward.

Example: If a team's odds are 2.50 and you bet 100 BDT, you'll receive 250 BDT if you win (including your stake). Return = Bet Amount × Odds.

357bd always offers competitive and fair odds. Odds can change at any time, so act quickly when you spot a good one.

All Live Casino games on 357bd operate to international standards and are completely secure. Here is why:

• Certified Dealers: All dealers are internationally trained and certified.
• Live Streaming: You can see everything live on screen — no digital manipulation whatsoever.
• Third-party audits: Our game results are verified by independent auditors every day.
• Fair play guarantee: An RNG (Random Number Generator) is used to ensure no outside influence affects the outcome.

Play with complete peace of mind — full transparency and security are guaranteed.

2FA is an extra layer of security that protects your account from being hacked. It requires an additional verification step alongside your password.

To set up 2FA:

• Go to your account settings
• Open the "Security" or "2FA" section
• Click "Enable" and confirm your mobile number
• An OTP will be sent to your mobile at your next login

Once 2FA is enabled, you will need an OTP every time you log in, which makes your account significantly more secure.

357bd has an automated security system that detects unusual login attempts. If incorrect passwords are entered too many times, the account will be locked automatically.

You can also take these steps yourself:

• Create a strong, unique password (at least 12 characters, including numbers and special characters)
• Enable 2FA
• Never share your password with anyone
• Log out from public computers and clear your browser cache
• Regularly check your login history and report anything suspicious to support

All your personal data is stored on 357bd's secure servers, protected by world-class encryption.

We do not share your information with any third parties If not:

• This is required for legal purposes (such as tax authorities or law enforcement)
• You have given us explicit permission

You can read our full privacy policy on the Privacy Policy page. We believe in complete transparency.

The 357bd app supports biometric login, which is both convenient and secure. To set it up:

• Open the app and log in
• Go to Settings or the Account menu.
• Find and enable the "Biometric Login" option
• Set up your fingerprint or Face ID (it must already be configured in your device settings)

From now on, you can log in quickly using your fingerprint or face ID — no need to remember your password.

If you're having trouble with the app, try these steps:

• Restart the app: Fully close the app and reopen it.
• Restart your device: Restart your phone.
• Clear your cache: Go to Phone Settings > Apps > 357bd > Storage > Clear Cache.
• Update the app: Make sure you have the latest version installed.
• Reinstall the app: Uninstall the app and reinstall it fresh.

If the issue persists after trying all of the above, please contact our support team and provide your device details.